987jili FAQ

987jili requires at least one valid, government-issued photo ID for identity verification. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID Card
• PhilHealth ID
• Voter's ID or PhilSys National ID

For address verification, a recent utility bill, bank statement, or barangay certificate dated within the last three months may be required. All documents must be clear, unedited, and show your full name and date of birth. KYC is mandatory before your first withdrawal can be processed.

On the 987jili login page, click the "Forgot Password?" link below the login form. Enter the mobile number or email address registered to your account, and we will send you a one-time password (OTP) via SMS. Enter the OTP, then create a new password. If you no longer have access to your registered mobile number, please contact our 24/7 live chat support team for assisted account recovery — you will need to verify your identity before access is restored.

No. 987jili strictly enforces a one-account-per-player policy. Each player is permitted only one registered account, linked to a unique mobile number, email address, and government ID. Creating duplicate accounts — whether to claim multiple welcome bonuses or for any other reason — is a violation of our Terms & Conditions and will result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in your name without your knowledge, contact our support team immediately.

Minor details such as your preferred display name or notification preferences can be updated directly in your Account Settings dashboard. However, core identity details — full legal name, date of birth, and registered mobile number — cannot be changed without contacting our support team and completing an additional identity verification step. This policy exists to protect your account from unauthorised changes. Please reach out to our 24/7 live chat team if you need to update any core account information.

987jili supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, Maya (formerly PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

Please note that credit card deposits are not accepted for gaming transactions in the Philippines, and cryptocurrency payments of any kind are not supported. All transactions are processed in Philippine Peso (₱).

The minimum deposit at 987jili is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger an additional verification step as part of our anti-money laundering compliance procedures. All deposit amounts are displayed and processed in Philippine Peso (₱).

987jili processes withdrawal requests promptly. Typical processing times are:

• GCash & Maya: 1–3 business hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): Same business day or up to 1 business day
• Debit Card: 1–3 business days depending on your issuing bank

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Your first withdrawal will only be processed after your KYC verification is complete. The minimum withdrawal amount is ₱200.

The most common reasons for a withdrawal delay or decline at 987jili include:

• KYC verification has not been completed or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the ₱200 minimum
• The payment details entered do not match your registered account information
• A routine compliance review has been triggered for large transactions

If your withdrawal has been pending for more than 24 hours without explanation, please contact our 24/7 live chat support team with your transaction reference number for immediate assistance.

987jili does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. GCash and Maya transactions are generally fee-free for the player. We recommend checking with your payment provider for their current fee schedule. Any applicable third-party fees will be clearly indicated during the transaction process.

987jili offers a generous welcome package for new Filipino players. The exact terms and current offer details are always available on our Current Offers page. Welcome bonuses are subject to wagering requirements, minimum deposit thresholds, and eligibility conditions. Only players who have completed KYC verification and are aged 21 or above are eligible to claim welcome bonuses. Bonus funds and any winnings derived from them cannot be withdrawn until the applicable wagering requirements have been fully met.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before the bonus — and any winnings from it — can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific promotion's terms on the Current Offers page.

Yes, you can forfeit an active bonus from your Account Settings dashboard at any time before the wagering requirements are completed. However, please note that forfeiting a bonus will also remove any bonus-derived winnings accumulated up to that point. Once a bonus is forfeited, it cannot be reclaimed. If you are unsure whether to keep or cancel a bonus, our live chat support team can walk you through the implications before you make a decision.

The best way to stay on top of the latest 987jili promotions is to check our Current Offers page regularly. You can also opt in to SMS and email notifications from your Account Settings to receive alerts about new bonuses, seasonal promotions, and exclusive offers for loyal players. We run regular promotions tied to major Philippine events, PBA seasons, and festive periods like Pasko and Fiesta season — so there is always something new to look forward to.

987jili offers a wide and varied game library designed for Filipino players. Our catalogue includes:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from leading providers
• Bingo: Multiple bingo variants including 75-ball and 90-ball formats with live hosts
• Live Casino: Live dealer baccarat, roulette, blackjack, and Filipino-favourite games
• Table Games: RNG versions of poker, blackjack, and roulette
• Fishing Games: Popular arcade-style fishing games with real-money prizes

New games are added regularly, so check back often for the latest additions.

Yes. All games at 987jili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with physical cards, wheels, and equipment — providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel so you always know what to expect.

Absolutely. The 987jili platform is fully optimised for mobile play. You can access all games directly through your mobile browser — no app download required. The site is responsive and works smoothly on Android and iOS devices. For the best experience, we recommend using an up-to-date version of Chrome or Safari on a stable internet connection. A dedicated 987jili mobile app may also be available — check the 987jili Casino page for the latest download information.

987jili uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through PCI-DSS compliant payment gateways. We do not share your personal data with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 987jili account. To enable 2FA, go to Account Settings → Security → Two-Factor Authentication and follow the on-screen instructions. You can choose to receive your OTP via SMS to your registered mobile number. Once enabled, every login attempt will require both your password and the OTP sent to your phone. We strongly recommend enabling 2FA, especially if you access 987jili from shared or public devices.

If you suspect that someone has accessed your 987jili account without your permission, take these steps immediately:

• Change your password right away via the login page
• Contact our 24/7 live chat support team to request an account freeze
• Review your recent transaction history for any unauthorised activity
• Enable two-factor authentication if you have not already done so

Our security team will investigate and, if unauthorised access is confirmed, take appropriate action to secure your account and review any affected transactions.

The minimum age to register and play at 987jili is 21 years old, in strict compliance with PAGCOR regulations and Philippine law. Age verification is mandatory during the KYC process — all players must submit a valid government-issued ID confirming they are 21 or above before they can deposit or play. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. Gambling is addictive. Know when to stop.

987jili provides a full suite of responsible gaming tools accessible from your account dashboard. To set limits, go to Account Settings → Responsible Gaming. From there you can set:

• Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Maximum amount you are comfortable losing in a given period
• Session Time Limits: Automatic logout after a set duration of play
• Reality Check Alerts: Periodic pop-ups showing your session time and spend

Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply. For more information, visit our Responsible Gaming page.

If you feel your gambling is becoming a problem, you can self-exclude from 987jili at any time. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period: 6 months, 1 year, 5 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed for the chosen period — no exceptions. You will also be removed from all marketing communications. Alternatively, contact our 24/7 live chat support team and they will activate self-exclusion on your behalf right away. Gambling is addictive. Know when to stop.

If you or someone you know needs help with problem gambling, support is available in the Philippines through:

• PAGCOR Responsible Gaming Programme — the national regulator's player protection and referral service
• National Centre for Mental Health (NCMH) — located in Mandaluyong City, with a 24/7 crisis hotline for behavioural addictions
• Gamblers Anonymous Philippines — free, confidential peer support groups in Metro Manila, Cebu, and Davao

You can also visit our dedicated Responsible Gaming page for a full overview of the tools and resources available to 987jili players. Remember: seeking help is a sign of strength, not weakness.

If your connection drops or a game freezes during an active round, 987jili's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off. If the round had already been resolved by the server before your disconnection, the result will be applied to your account correctly. If you believe a disconnection has caused an error in your balance, contact our support team with the game name, approximate time, and your account details — we will review the server logs and resolve any discrepancy.

987jili is designed to work on all modern browsers and devices. For the best experience, we recommend:

• Desktop: Google Chrome (latest), Mozilla Firefox (latest), Microsoft Edge (latest)
• Mobile: Chrome for Android, Safari for iOS (iPhone and iPad)
• Connection: A stable broadband or 4G/5G mobile connection for live casino and bingo games

Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

987jili offers 24/7 customer support via live chat, accessible directly from your account dashboard. Our support team is staffed by Filipino agents who understand the local context and can assist in both English and Filipino. For non-urgent enquiries, you can also reach us by email at [email protected] — please note this is a plain text address and is not a clickable link. We aim to respond to all email enquiries within 24 hours. For urgent issues such as account security concerns or withdrawal problems, live chat is always the fastest option.